Help & FAQs

Yes, we offer flexible finance options to help make purchasing gym equipment more affordable. We offer finance at checkout through Klarna and Humm. We offer finance for both new equipment, and also for used/refurbished gym equipment.

Absolutely. We offer finance solutions for businesses looking to invest in high-quality commercial gym equipment without paying the full cost upfront. Businesses can enjoy the same range of finance options as a customer can. Finance is available at checkout through Klarna and Humm

Yes. Finance is available on orders over £500 and up to £3000, making it an affordable way to invest in high-quality gym equipment without paying the full amount upfront.
If you're unsure whether your order qualifies, simply get in touch with our team. We'll be happy to discuss your requirements and help you find the best payment solution.

This depends entirely on which finance company you choose to use. Klarna and Humm both work differently, but you can view your options and try different things at checkout.

Unfortunately, this is out of our hands. You will need to get in contact with the finance provider directly. You can get in contact with them via their websites.

We are a Northern Ireland based company, and we can deliver all across the UK and Ireland.

Delivery will be free for orders £500.

Below £500, it will cost;

- A single pallet will be £69.99

- A double pallet will be £120

Delivery usually takes 3-5 Working Days. However, we are only human and it can potentially take longer, depending on location, and availability of staff.

Yes, on orders over £500

Yes, we allow you to pick your delivery date for when it best suits.

It depends on the courier, and they may issue you with a reference code which will allow you to track your order.

Not necessarily. You are able to leave a note on your order, at checkout. This will be passed on to the courier by us if you will not be able to be present at the time of delivery.

We do have teams available that will allow us to deliver your order upstairs. Please notify us if your product has to go upstairs so we can bring the team to allow for this. Our standard delivery is courier kerbside drop off.

This should not happen. If your order has been damaged or is missing a part, please contact us as soon as possible. Preferably, give us a call at 07761292908, so we can get your issue handled ASAP.

Unfortunately, we will only remove packaging on orders that we will be installing.

We do offer installation, however it will be for an additional cost. This cost is dependent on what the product is, and how long it will take us.

We can offer installation for all types of products. From treadmills to dumbbell racks and even racks and rigs.

This is entirely dependent on the product. Some products take longer than others. It also depends on the size of the installation we send, and you will be able to liaise with them.

If you could leave the appropriate room for the product that will be installed, we would greatly appreciate it. This will make the installation a lot easier for us and it will save us time.

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Warranty depends on each product.

On our used equipment, we offer 3 months part warranty.

On the new equipment, it will depend on the manufacturer. This can be found on each products page.

We have a roster of people who we can contact, who we can send out to attempt to fix your machine.

If something breaks, please get in contact with us directly. You can either email us at sales@completegyms.com or phone us or message us at 07761292908

The equipment can be returned to us at the buyers cost which needs to be done by the appropriate courier. Please contact us in this instance.

If you wish to return an item to us, contact our team via email or phone. You will have 48 hours to report any issues or problems with your order. This is the from the date you receive the equipment.

Refurbished gym equipment refers to previously used machines that have been professionally inspected, cleaned, and restored to full working order. All of our refurbished equipment has been tested and cleaned.

Yes, we will not sell anything that we do not see as fit for purpose and reliable.

Yes. All of our refurbished equipment comes with 3 months part warranty.

Technicians will inspect components, replace worn wear-and-tear parts (belts, bearings, cables), and finally put machines through strict operational, electrical and structural safety tests.

Yes. All of our used equipment has been given a clean.